30-Day Free Returns. We Pay The Postage.

Free prepaid return labels apply to orders within the USA. International orders — email us and we’ll work it out.

No hammock seat fits every stroller. That's exactly why trying ours costs you nothing — 30 days, a prepaid label, and a full refund if it isn't right.

How it works

1. Email Hi@StrollerSling.com within 30 days of delivery. A real person reads it — usually Tiffany, who founded the company, or Matt.
2. We send a prepaid label. For US orders you don't pay for return shipping, and you never need the original box.
3. Drop it off and we refund you in full. Back to your original payment method.

Before you return it, one thing worth trying

Most returns we see aren't "this doesn't work" — they're "this doesn't fit quite right on my stroller." Those are usually solvable in about two minutes.

Message us first and tell us your stroller model. We'll often send free extension clips, or walk you through a small adjustment that fixes the fit. It costs you nothing either way, and it's a much better outcome than shipping it back.

You still have the full 30 days if it turns out not to be right.

Exchanges are free too

Ordered the Classic and realised you want the breathable All-Weather for summer? Or the other way round? Email us and we'll arrange the swap. Same 30-day window, no exchange fee.

Common questions

Do I have to pay return shipping?
Not within the USA — we send you a prepaid label. For international orders, email us first and we’ll tell you the best option.

Do I need the original packaging?
No. Return it in whatever you have.

Is there a restocking fee?
No.

How long do I have?
30 days from the day it's delivered.

Do you accept international returns?
The free prepaid label is a USA benefit. If you're outside the US, email Hi@StrollerSling.com and we'll work out the best option with you — we won't leave you stuck.

What condition does it need to be in?
Like-new. Try it on your stroller, take it out for a walk, see how your child sits in it — that's the whole point. We just can't resell something that's been through a month of daily use.

What if it doesn't fit my stroller?
Message us before returning. Free extension clips or a quick adjustment solve most fit issues. If it's genuinely not compatible, return it free — and we'd rather you told us the model so we can add it to our compatibility list for the next family.

Can I exchange instead of refund?
Yes, free, within the same 30 days.

How do I start a return?
Email Hi@StrollerSling.com, or use our return request form.

This page summarises our returns policy in plain language. The full terms, including any exclusions, are in our Refund Policy, which governs in the event of any conflict. International returns may differ — email us and we'll sort it out.